Weather Alert:

De-Escalation Workshops Training Series

Frontline personnel are regularly encountering people who present as hostile or readily escalate to hostile with minimal stimulus.

This training series will provide:

  • De-escalation techniques
  • Strategies to prevent disruption
  • Strategies to manage challenging group dynamics
  • Techniques to support frontline personnel dealing with hostility and aggression and more

Update July 5, 2022 – This training series is full. Thank you for your interest. For questions please contact Raine Brown, Homeland Security Program Manager. 

Update July 1, 2022 – Registration for Workshops 1 & 2 is closed. We still have some seats in Workshop 3.

Please complete the form below.

  1. Workshop #1 – Working with Challenging One-on-one Frontline Interactions
    Thursday, July 14, 2022, 10:30 – 11:30am via Zoom 

 Proposed audience: People on the front lines, at front desks/reception, first on scene, etc. who deal with individuals initially refusing to respect policies or guidelines, expressing some degree of hostility or aggression, demanding immediate responses, etc.

 Objectives: Introduce approaches to de-escalation; identify and practice key de-escalation techniques.

  1. Workshop #2 – Working in Challenging Group/Community Settings
    Thursday, July 21, 2022, 10:30 – 11:30am via Zoom 

Proposed audience: People organizing group meetings or events, people potentially dealing with multiple challenging interactions with irritated/aggressive people simultaneously

Objectives: Introduce techniques for designing and facilitating meetings or events to prevent disruption; discuss approaches to handling challenging group dynamics.


  1. Workshop #3 – Supporting Others Dealing with Challenging Dynamics
    Thursday, July 28, 2022, 10:30 – 11:30am via Zoom

Proposed audience: Both people who want to support peers/colleagues dealing with challenging interactions, and people who can impact workplace structures, processes and culture

Objectives: Introduce techniques for third-party intervention to support peers or colleagues dealing with hostility or aggression; explore ways our businesses/organizations/institutions can support front-line workers dealing with challenges.

These sessions are applicable to first responders, municipal officials, hospital personnel, front-line and essential workers, and supervisors. Please share this training with your colleagues, supervisors, staff and others who may be interested.

Please complete the following form to register. You may register for one, two or all of the sessions. A link to participate will be provided to you in a confirmation email.

Update July 5, 2022 – Registration for this training series is full. Thank you for your interest. Inquiries can be directed to Raine Brown.