Frontline personnel regularly encounter people who present as hostile or readily escalate to hostile with minimal stimulus.
This free training series will provide:
- De-escalation techniques
- Strategies to prevent disruption
- Strategies to manage challenging group dynamics
- Techniques to support frontline personnel dealing with hostility and aggression
The series consists of three one-hour virtual workshops held on consecutive Wednesdays in February 2023. The training is free. Registration is required.
Working with Challenging One-on-One Frontline Interactions
Wednesday, February 8, 2023, 2:00 – 3:00 pm
Working in Challenging Group/Community Settings
Wednesday, February 15, 2023, 2:00 – 3:00 pm
Supporting Others Dealing with Challenging Dynamics
Wednesday, February 22, 2023, 2:00 – 3:00 pm
These sessions are applicable to first responders, municipal officials, hospital personnel, front-line and essential workers, and supervisors. Please share this training with your colleagues, supervisors, staff and others who may be interested.