Frontline personnel are regularly encountering people who present as hostile or readily escalate to hostile with minimal stimulus.
This training series will provide:
- De-escalation techniques
- Strategies to prevent disruption
- Strategies to manage challenging group dynamics
- Techniques to support frontline personnel dealing with hostility and aggression and more
This is WRHSAC’s second offering of this popular series. Please join us for one or more of these informative sessions.
The trainings are free. Registration is required. Please complete the form below to register.
- Workshop #1 – Working with Challenging One-on-one Frontline Interactions
Wednesday, February 8, 2023, 2:00 to 3:00pm via Zoom
Proposed audience: People on the front lines, at front desks/reception, first on scene, etc. who deal with individuals initially refusing to respect policies or guidelines, expressing some degree of hostility or aggression, demanding immediate responses, etc.
Objectives: Introduce approaches to de-escalation; identify and practice key de-escalation techniques.
- Workshop #2 – Working in Challenging Group/Community Settings
Wednesday, February 15, 2023 2:00 to 3:00pm via Zoom
Proposed audience: People organizing group meetings or events, people potentially dealing with multiple challenging interactions with irritated/aggressive people simultaneously
Objectives: Introduce techniques for designing and facilitating meetings or events to prevent disruption; discuss approaches to handling challenging group dynamics.
- Workshop #3 – Supporting Others Dealing with Challenging Dynamics
Wednesday, February 22, 2023, 2:00 to 3:00pm via Zoom
Proposed audience: Both people who want to support peers/colleagues dealing with challenging interactions, and people who can impact workplace structures, processes and culture
Objectives: Introduce techniques for third-party intervention to support peers or colleagues dealing with hostility or aggression; explore ways our businesses/organizations/institutions can support front-line workers dealing with challenges.
These sessions are applicable to first responders, municipal officials, hospital personnel, front-line and essential workers, and supervisors. Please share this training with your colleagues, supervisors, staff and others who may be interested.
Please complete the following form to register.
You may register for one, two or all of the sessions. A link to participate will be provided to you in a confirmation email.
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