De-Escalation and Crisis Communications Training is designed to provide participants practical tools to de-escalate interpersonal encounters. This course has an emphasis on providing de-escalation tools while prioritizing personal safety.
This training is free. Registration is required. OEMS credits (3) are approved. Please complete the form below.
In this course, learners will learn key concepts related to:
- Problem solving and differentiating between types and stages of crisis.
- The four factors of emotional stress.
- Common indicators and systems associated with persons in crises.
- Verbal steps to de-escalate a situation.
The class is fast paced, with a combination of verbal de-escalation exercises and shared instructor experiences. This course is for anyone who needs practical knowledge on how to address stressful encounters while maintain safety awareness. Recommended audience: First responders, professionals in public-facing roles, educators and staff from elementary schools, high schools, and higher education institutions, personnel from human service agencies, and others who regularly engage with the public, particularly in stressful situations.
Objectives:
By the end of the course, learners will be aware of practical and implementable tools to identify crises and steps associated with verbal de-escalation.
The training is free. It is 3-hours long and is offered at the times and locations listed below. Registration is required. Please complete the form below to register.
All registration will close at noon on Monday, March 3, 2025.
- Wednesday, March 5, 2025, 9am to noon – Agawam – As of Monday 2/24/25 – this session is full.
- Wednesday, March 5, 2025, 4:30pm to 7:30pm – Pittsfield – As of Friday 2/28/25 this session is full.
- Thursday, March 6, 2025, 9am to noon – Hadley
- Thursday, March 6, 2025, 2pm to 5pm – Greenfield
Registration is closed. Thank you for your interest in the training.
